Episode 11 - Graham Johnston and Josh Havens
Transcript
Kirsty McIntosh 0:05
Hello, and welcome to the Scottish tech army podcast. I'm Kirsty McIntosh and this is Episode 11. I would like to introduce to you properly today, to my co host, Graham Johnston, to whom I owe a huge apology, because I've never actually really introduced him properly. So my first guest today is Graham Johnston, and he's going to tell you all about who he is and what he does. Hello, Graham, and welcome to the pod
Graham Johnston
Hello. I can't believe I'm getting, I'm getting a special bit about me, that's crazy.
Kirsty McIntosh
Well, I've been very remiss. I keep telling people that I'm going to tell them who you are, and then we haven't done anything about it. So today, we're going to take that opportunity. So tell us how you arrived in the Tech Army first.
Graham Johnston 0:45
I saw it on the on LinkedIn. Actually, it's funny because it's similar to what other people say, I saw it on LinkedIn and it immediately struck me as this sounds like an amazing thing to get involved in. I didn't know what I could do to help. And I just got in touch and ended up having a conversation with Alistair and joining. And I think it was day three, or four. So I didn't quite get one of those fancy first responder badges, I was quite jealous. I've actually seen people post them on their on their LinkedIn profile and stuff. But anyway, I was kind of, you know, I was a soon to be, a soon after responder, I don't know how you describe it. But yeah, I think I said at the start I was, I didn't know what I could contribute but wanting to be involved, because it just seemed like such a great setup. And I think I managed to introduce a few people to the Scottish tech army and a few vendors who were keen to sort of provide their services. But obviously, given that my role is not technical, and I am a certified product owner, Scrum product owner and all that kind of stuff. But it's been a long time since I've actually done that I wasn't able to, you know, really do anything that was gonna add value to an actual project. But I wanted to be around and I wanted to support where I could also, I've got a full time job, which is more than a full time job at the moment anyway. And so getting any time really to support the Scottish Tech Army was going to be done evenings and weekends, essentially where I could find any, any spare time outside of my work to contribute in any way, shape, or form. So then when the podcast started, I thought, you know what, I can help out with that.
Kirsty McIntosh 2:28
Yep, I'm very grateful for that help. I am I can tell you and I have one of those badges that you so covet as well.
Graham Johnston 2:33
I know you have. I'm jealous.
Kirsty McIntosh 2:33
I was a first responder. So tell us about this full time job, that's more than the full time job and keeps you busy, because you're known as the Omni Guy, so what is that?
Graham Johnston 2:44
Yeah, that's my Twitter handle. It's just because that's what I got referred to as you know, I basically I worked for Three UK. So I, I head up omni channel and have done that particular role within Three for the last three years, actually. But prior to that, it was very much retail I was I worked for several businesses running, you know, retail regions and states. And at Three, I joined to run the North. And so Scotland, Northern Ireland, North of England. And I always, always had a passion for digital, always had a passion for tech and always had a passion for customer experience and sort of meshed the three of them together. And I've got the opportunity to run retail transformation, set up our retail transformation division within Three about four years ago. And while doing that, realised that you couldn't really have a strategy for just a physical retail channel. And then someone else do a strategy for contact centres, what else do a strategy for online etc, etc, you need to have an omni channel strategy, because that's the way that people shop. No, they don't just go into one channel and start and end their journey, they go into multiple channels. And actually, you can't predict where if you think about how you shop, you know, you make research online, go into the shop, if it's a big purchase, you might want to get a demo of the product and then you might want to speak to somebody in the contact centre and then purchase online and get it delivered to you. That's an omni channel experience. And actually, you know, what omni channel means to me really is how you work out what customers want and need across all those different channels and how best to bring them all together in a seamless experience for customers. So that's what it means and that's why I do at Three.
Kirsty McIntosh 4:23
That's fascinating. And actually I'm just thinking here about some of the projects that we've got coming up and your het basically. I think we could really use, we could really benefit from your experience. So you just talked yourself into even more work.
Happy to help however I can.
Fantastic so how has the pandemic and the lockdown affected you and your ability to work? Have you just have been able to do it but work from home or is it had a huge impact?
Oh it has. Well, yeah, I mean it has had a big impact because you know, I used to be on the road a lot. I used to travel a lot for the role because my team are all over the place but we are very well set up. remotely, I used to work a couple of days a week from home anyway, because of where I am, I live in Edinburgh, but our head office is in Maidenhead, and we've got an office in Glasgow as well. So I used to work a couple of days from home and then travel the rest of the time. But my team are very agile, we managed to set up, you know, literally day one where we're fully remote, but the pandemic has really, I guess, brought to the fore all the stuff that we were working on for the last few years, which is, you know, enabling people in retail to work from home. So we've got something called Three Store Now, which is where people on the shop floor in our retail stores are, are able to support customers remotely via chat, video, and messaging. And so they were able to work from home from day one. And we had, you know, not everybody because there wasn't, you know, you know, enough interactions for everybody. But we were able to have a group of people working from home to be able to support customers that were visiting our website and needed to have that human interaction, that human support that we're able to do. Then the other side that we're able to do is the one to many broadcasting. So something we started a couple of years ago was Three Live so one to many broadcasting, you go to our e-commerce site, and you want to see a phone, this was a way of being able to bring the demo to life. So we had our Three Live team that used to be in a studio in Glasgow, four of them, all managed, we managed to get them set up at home. So fortunately, bless them they had their living rooms were like turned into mini studios, they had their lights and cameras and backdrops and all this kind of stuff. And we've got an amazing video done of them at home, you know, someone in the spare room, someone in the kitchen, someone in the living room where they were doing these broadcasts and literally thousands of people on the hour, every hour for half an hour every day. And they were doing it from their own home. So it was amazing how quickly we're able to get it all stood up. And how we were able to support people during that that that lockdown. And actually one of the things we did do, which we involve the Tech Army and was were we did some support for charities during lockdown where we were sending phones and connectivity to charities. And we were able to do a bespoke broadcast every morning, where those charities that had the phones delivered to people who needed the connectivity, were able to log on to one of those broadcasts, watch our team basically bring into life, how to use the phone, how to set it up and then able to answer questions directly. So yeah, it's amazing.
Well that's fantastic. I mean, that really is I didn't I didn't know that. So something else I didn't know. That's absolutely wonderful. What a great story. Thanks very much. Well, we've got work to do I suppose for podcasts in the future. So we better kind of move on, things are a bit different this week, because I actually caught up with one of our other volunteers earlier on this week, Josh Havens. We had a fantastic conversation with him about the experience that he's had coming into the tech army from a non-tech background. So that kind of ties in pretty much with your own experiences.
Graham Johnston 7:56
Definitely. Brilliant.
Kirsty McIntosh 7:58
So we'll go and have a listen to, to what Josh has to say. And welcome aboard officially. Thanks very much for coming on the pod today.
Graham Johnston 8:07
Thanks for that. That's brilliant, and I can't wait to hear this interview.
Kirsty McIntosh 8:10
Hello, Josh.
Josh Havens 8:11
Hi, Kirsty.
Kirsty McIntosh 8:12
Welcome aboard. It's great to see you again. Josh, you've got quite an interesting story for the tech army. So I wondered if you could tell us a little bit about how you arrived here.
Josh Havens 8:21
Yeah, absolutely. So we'll have to cast our minds back to about March time. I work currently at the airport. And I was put on furlough. And I kind of spent the month sort of just finding some time to relax, to figure out how I could keep myself busy. And then we get to sort of April time and I start seeing something popping up on my LinkedIn called the Scottish tech army. And I call that sounds really cool, looked a bit into it, then read that it was sort of for tech experienced people and I was like, well, I'm just kind of like a BA in a in an aviation industry where I'm predominantly doing like construction stuff, like so it doesn't really apply to me. But as the weeks went by, I kept noticing it. I was like, well, maybe they could give me something I could get involved in. And then one day, one of my best friends who is also an active member of the Scottish tech army, Cameron Butchart, was like, just get yourself involved, you know, you've got nothing else to lose, you've got nothing else to do at the moment, you know, there's always an opportunity to learn new stuff. So I was like, yeah, you know, let's just let's just go for it is we have a bit of a struggle of typing in what my what my job role was, because obviously, not being a tech person I just saw just kind of put the BA role got slotted in with the rest of the BAs. And it was hilarious, because when I joined the first BA huddle, everyone's going around the room what they do and they're like, oh yes and works to be in banking or with a tech company. And I was just thinking like, oh crap, what am I gonna say? Don't make yourself come across as a negative that you're not Experienced - you are experienced, you're just not experienced in the same aspect as everyone else. So as I was like right, that's fine, that's fine. And I was like, hi everyone, I'm Josh, I'm a BA, looking to gain more experience in the tech, the tech industry and to see how I can impact the Scottish tech army and, and how we can help others in the area that need help. So first few weeks went by, the projects - so I was aware that the STA were what they were doing is they were having external third sector organisations reaching out to ask for help. And that really kind of sparked my interest, because being able to kind of give back your time and effort to those that are struggling at the moment was really sort of like a key factor for me. And I wanted to have that opportunity, I was really excited about getting involved, especially not having worked since March, and wanting to kind of have something to own. And I applied for a few projects. And there wasn't really any traction on that until there was a channel created called the buddy channel, or it was the mentor channel. But it's basically an opportunity where people with less experience could reach out to those that are more experienced to gain knowledge or gain better understandings. And I just reached out on there, I said, look, I'd say I'm a great BA, I'm great at like problem solving and helping businesses to find requirements, but what don't have and I'm looking for is someone who can talk to me about the tech industry and how that role they've been doing for the last three years kind of slots in to that industry. And, and one of the recruitment team, Lisa reached out and she's like, we've got an opening with the triage team, where they are looking, because of the amount of projects that were coming through from externally, they're looking for an assistant that can come in and kind of help them out and particularly with, with one person who could also offer to teach you new things about the tech industry and also the product side of it. And I was like great, that sounds good. And she's like, I'll probably take up about three hours a day of your time. And I was like I've got I've got nothing else on and any opportunity to kind of keep myself busy or help out would be great. And so the next day I had my first conversation with Ewan Cameron, who's part of the triage team, and just got along really well straight from the from the get-go. And we did some work initially, when the foodbank requests were coming through. And there was a connection, or there was a theme cropping up with foodbanks, we wanted to figure out how we could track this, how we could progress it. So I did a bit of work with him to kind of build almost like a plan together on that. And then other times, it was just getting a bit of coaching from him from what he does, and, and a bit more insight to his sort of like day to day job. And eventually, we would sort of dish out the projects that he'd be assigned to that we would dish up between us. So I would be actually taking a few of them and almost running with him and speaking with charities as well as shadowing him on others. And we did that probably from about May, until end of July, where the guys asked me if I wanted to start taking ownership of my own projects as well.
Kirsty McIntosh 13:15
So the experience that you got working on the triage team, would you say gave you the confidence to take on your own projects when you, when you were asked to later on?
Josh Havens 13:23
Yeah, when you're later on. And I think when I first joined in with the triage team, there was a lot of times where the requests that were coming through, I needed to either ask Ewan first of all what on earth they were talking about both so kind of figure out my own way of approaching these projects. So many times we were on, we were on calls, and you could see sort of the stress in the in the requesters sort of expressions and the way they kind of approached their need. And it was it was almost really good. And it was really interesting to kind of help them even if it wasn't even what they'd requested. We couldn't do just because it didn't fit in with our criteria, but being able to offer them some form of support to see the benefit. And the appreciation from that as well. I thought it's really, really good at the end of the day where we're a volunteer group, and there are certain things that could come across as too big and ask. So in those instances, we always look for the slices of value to see what we can we can do for them.
Kirsty McIntosh 14:19
Yeah, I think also it's one of these things where it's very easy to think that you have a particular problem. And it's natural for people to try to want to come up with their own solution to that problem, which is often what they come to the tech army with saying that we can't do A so we need B and actually then in conversation with them you realise that what they really can't do is C and actually if you gave them D that that actually might help them, you know, achieve what it is that they want to achieve. I think that's a hugely satisfying part of what we do here is actually having those conversations and letting people or giving them the time to understand the problem that they really have. So that you can come up with a solution for them and even if actually the tech army in and of itself can help them solve that problem, because for whatever reason, they don't fit the criteria, the fact that you've sent them away with a clear indication of what it is they actually really do need to do is a huge step forward for them as well. And it's a way for them to kind of keep going. I think that's one of the great things about the tech army as well, I think that's been really good.
Josh Havens 15:15
Yeah, it's great, it's great to let them know that their problem isn't impossible to solve. And it kind of gives them sort of like a weight is almost lifted, I can't even begin to imagine the strain that organisations and charities have had by having to pivot a lot of their services online. And just being able to come in and give them a helping hand. Whether it be is something as simple as helping them with video conferencing problems like support or even like helping care groups set up like digital devices so that they can continue to provide support for their carers. It's just something that is so small, but yeah, it has such a great impact.
Kirsty McIntosh 15:53
Yeah, at the fact that actually, they didn't just throw their hands up in the air and go, Oh, well, we can't do anything because we're not allowed to do what we used to do. In fact, they're actually just willing to go and find an alternative solution to the problems they we're facing is a huge testament to the charity sector in Scotland, it really is, that they were they were able to do it and actually brilliant, obviously, that the army was there to help them.
Josh Havens 16:13
No, it has been it's been it's been a great use of time as obviously the months go by. And yeah, it's just fantastic. And it's great speaking to loads of interesting people as well, and kind of hearing their stories and how they first got involved with their, their own organisations. And you can see a real sort of real drive and a real passion for what they do, and to be able to try to continue to do that, as well as just as massive, massive, important. Yeah,
Kirsty McIntosh 16:39
I'm very struck by what you said about questioning whether you're qualified to volunteer for the tech army. And then once you got there kind of really doing the full blown imposter syndrome, I shouldn't really be here, what am I going to say on these calls? Because I can certainly I can certainly attest, attest to that as well. But I think it's great that you that you are brave enough, I suppose would be a bit of a patronising, expression, but you know what I mean, that you were willing to put yourself forward into potentially an awkward sort of situation and just to see where it would take you and, and yeah, you definitely owe Cameron a beer for that.
Josh Havens 17:11
Yeah, yeah, do but yeah, exactly what you're saying, Kirsty and I think with the STA. You put out what - you get what you put in for you join a group that is just really sort of like friendly. And it's, it's a really inviting place to kind of to get stuck in with even if you're not, or you can't commit a number, like a huge amount of time to it even just checking in now and again, you just see the sort of the excitement is still there and being able to help organisations and even though we've had people start to return to work, and volunteers, obviously not being able to be available all the time, we're still seeing with the projects coming out that people are still coming forward and be like, well, I am working full time. But however, I can give these amount of hours to this to this project. And it's been great. It's made our job a lot easier as well getting these external projects kicked off.
Kirsty McIntosh 18:01
Yes, it's really good. I think Luke Woollett was saying that he, as a project manager had had to just kind of modify his management style to accommodate the capabilities of the volunteers in terms of when they could volunteer their time, I got there very much got the impression when we spoke to him that he'd found out a real challenge, but a good challenge. And it seems to me judging by the success of the projects that he's been operating, that he's managed to, he's managed to make that switch really quite successfully. And it's so important for the people who are being managed by people like that, that actually they feel that the contribution that they're making is significant, but they can really only do it in their own time, especially if they're working or if they've got families and they've got other kind of responsibilities as well. And I think to be able to deliver projects, almost like on a 24 hour clock if you like some people do it at six in the morning. Some people can do it two o'clock in the afternoon and others can't do it till midnight, or Saturdays or Sundays or something, but the projects still get delivered anyway, I think that's one of the one of the really nice things about it. It's really good.
Josh Havens 18:59
It's interesting you mentioned time zones, and obviously some people have had to adapt to make sure they can still fit in the volunteering. I received probably the earliest emails STA related and that was at twenty to five in the morning. It was just the level the detail of the email was quite impressive. And the organisation responded probably about half eight being like this is exactly what we need. And you know, it's fantastic to see how much you get what we're what we need and i just i woke up and saw my phone I say that's ridiculous mental. Like there's this flexibility. There's that fluidity that that people are actively wanting to help out and it doesn't matter what time of day it is that they are still willing to give time to help these great organisations is yeah, it's really humbling for me to see.
Kirsty McIntosh 19:48
I think it's a really interesting business lesson in there as well about making the most of people's capabilities when they are most willing to you know, fulfil them if you like, you know sometimes I'm very much the kind person that wakes up in the middle of the night with a bright idea. And I'd love to be able to talk to people about it in the middle of the night. But it doesn't kind of really work. And I think one of the things with businesses if you're saying, well, actually you can only have your - your brilliance can only shine between nine and five, it just sort of seems such a waste, a waste of everybody's energy and efforts, isn't it?
Josh Havens 20:16
Yeah, that's cool, those little ideas just get written down and then discussed at breakfast the next day.
Kirsty McIntosh 20:21
Well for me, they just if they don't get articulated, straightaway, they never reappear, so I have to write them down instead. And anyway, tell us a little bit about some of the projects that you've work on.
Josh Havens 20:32
Although I have not worked on like seeing it from start to end, obviously, with my role. I'm in the triage team, I do a lot of the front end work. So we, when we're assigned a new request, we do a lot of the background discussions, so I'll reach out to the charity, or the third sector organisation get to know a bit about them to understand a bit better what their request is, we're very fortunate, sometimes our requests that come through are straight to the point - this is what I need - other times, you can sense that you need to do a bit more discovery with them, you need to kind of just talk to them. And if you require, if you feel that you need someone with a particular skill set, we sometimes reach out and ask them to join the call as well just to kind of help articulate what the problem is. And then once we feel that it kind of is something we are able to do, we then sort of reach out to the resource team to gather a volunteer to kind of help out, then we do that kickoff sort of introductory call. Once that's all good to go. And then we just kind of check it down again to see how everyone's getting on. So a few of the projects that I've worked on the first one I ever had the pleasure of speaking to was with Rural Urban and Training Scheme. And they're a great third sector organisation based in Edinburgh that help kids learn some key vocational skills in a cool environment as well from talking with their CEO, it's sort of a boxing, it's motorbiking and all and all sorts. But what they, the challenge that they had was they'd recently purchased a learning management system. And because although they did offer online sort of s QA sort of courses and stuff, they recognised quite early on that there's there was going to need to be more of an input online. So they purchased a system. They were given the almost like the guides to it. But the guides weren't comprehensive enough to kind of help them get from A to B. So we brought someone in to kind of with that experience in learning management systems to kind of help them to do that. And very quickly, they were able to solve the issue for them. And yeah, it was great. It was great to see that sort of impact. And I've had great conversations with a number of third sector organisations, greases chocolates in, I think it's sort of Stirling area. Her story's incredible Joyce, she teaches vocational skills to women who have either been in the justice system or have been impacted by the justice system, and teach them vocational skills through making truffles. Basically, a lot of these women are vulnerable. And so the way that she teaches them to kind of almost get back involved in society and stuff is, is really, it was really moving to hear her story. And we helped her with a bit of website sort of auditing. So there were a couple of queries she had with a website that she wasn't sure of. So like the security audit, and a couple of e-commerce sort of plugins for it. But also, through this discovery that we did a lot of her love the ladies that she works with, obviously, if they've just come out of the justice system, they aren't aware of the latest technology. So she would have classes with sort of seven or eight women, but maybe a third of them, or a quarter of them wouldn't actually have ever used the latest sort of like mobile phones or anything like that, which was really, which was really, yeah, it kind of put it into perspective, like how the world just goes by so quickly. And if you if you're not on that, on that journey, you could come jump back into it and be feel a bit vulnerable and feel a bit anxious about all this, this New Age tech. So we did a piece of well, we did a piece of discovery with her to kind of figure out how she was going to continue to provide these vocational skills trainings to these women. And we looked at sort of like digital enablement and what devices would work well for her and we got a couple of volunteers to kind of help out kind of building a spec of what devices out there would be really good. So ones that don't require a lot of maintenance ones that can be managed from like one particular device and because a lot of the time with these women is if they've been in the system the probably don't want to be online because there might be you don't know what the circumstances are there could be people out there that kind of maybe would want to get back in touch. So we were able to help Joyce with that and graces chocolates and that was a great that was a great piece project to work on. And me and Ewan still have a good really good relationship with Joyce and I mean, I could go on forever with the number of different projects that I've had to be I've been involved with, because there's such a variety of need in this sector. And I think coming into this sector with only the aviation background in the, I truly didn't appreciate just the sheer variety of of tech problems that there could be. And, you know, I've been, I've been involved with requests where they're looking to develop something or they're needing assistance with certain software's that they don't have the tech technical know how to build, even to the point where we've got we've had certain sort of social enterprises say, well, was, was really grateful for a volunteer to build a website for me, but actually, I don't feel confident enough to use it or, or there were certain circumstances that prevented me from being shown how to use it. And it just even small things like that, where you just think, not having not being able to be confident in your own website that really now is going to be the only offering you can you can have is so important. So we've been, it's been great to kind of get people who have that know how to kind of help them gain confidence in their own sort of platforms and kind of show them and take the time to really help them and you see the benefits. With that particular one I was on a sort of like a project close down call with them and the reviews were glowing, and the volunteers did a great job. And fortunately enough, it was then handed over to a web- someone who built websites for a living. And because of the work that the STA had done, it was a fairly or it was projected to be a pretty quick build, so that the organisation could transition to this new website and get up and running. And it would be something that he'd be confident in because he'd be taken along the journey of it as well, which is fantastic. So
Kirsty McIntosh 26:43
I think it's really interesting to see that I think that's one of the double edged swords about tech is it moves so quickly that it leaves many people behind. And actually, if your first experience of tech is bad, then it's very difficult to have confidence in it. So there's an awful lot of folks out there who just be going "ah, d'you know what, I, there's no way I can do anything with that website". And it's really, really nice to be part of the process of showing people that that's that that's the way things the way things are now. And that it's not something to be afraid of. And actually, you know, when you do embrace it, look, look at the difference that you can make, you know, you can you can reach more people more efficiently or effectively, if you embrace the sort of the tech side as well. And I think I think it's very interesting that you say that actually getting down and dirty, and really understanding why things are so difficult sometimes. So yes, you can have a better website, but actually, if you don't feel confident using it, then it could be the best website in the world, and it would still be useless. So actually understanding that the problem that you're trying to solve, there is multi layered. And it's brilliant. I mean, and your experience there, is really valuable to the Tech Army because you know, as we move we out of this kind of initial sort of crisis phase and into the next really crappy bit. And then then that experience is going to be really valuable to the army when they're when we're trying to help the next tranche of people who need us.
Josh Havens 28:06
Yeah, absolutely.
Kirsty McIntosh 28:08
So what's next for you then what's your...
Josh Havens 28:10
So for me, I am obviously with the aviation industry, not maybe doing the best as it could be, I will be in a position to be looking for new opportunities. And although that would be a worrying sort of aspect. For me, it would be my this is my first career. So I came out of uni straight into the airport, fantastic place to, to kind of learn and quite a dynamic environment and really start to hone those skills that I'd started learning at university. For me the second career is quite an exciting one. Although obviously it's a tough time just now I'm fairly confident that there's going to be a great opportunity coming around the corner where I can take what I've learned from the airport and I can take what I've learned from the tech army as well and I can start to even sort of make inroads into the tech industry and start to kind of see where that path leads. Patience is a virtue and that's probably one of the biggest things I've learned this year is that patience prevails and the right opportunity will come up.
Kirsty McIntosh 29:14
Absolutely and as you say everything is the school day so if you're involved in the tech army you'll always be picking up something new and making new connections and also I think one of the nice things is that I think what you're describing there can be very isolating for people and it's really nice that in the tech army there's that kind of pool of contacts that you can just yeah reach out to for a chinwag.
Josh Havens 29:34
Yeah definitely and you just never know you never know who's what who you're gonna have a conversation with and what that what that could lead to. Yeah, and totally agree with the whole the team element of the STA I mean, I would say us in the triage team are quite close. We do have like sort of probably about two calls a week and although there are some of us that are actually back working as well we I'd say we're quite a tight knit group and we get on really well and unfortunately not been able to meet face to face yet. We did have something planned until the restrictions came. But no, it's great. And it makes it easier to do to kind of like commit time to this when you've got people that you enjoy sort of working with and spending time with on Zoom calls, because otherwise Zoom call isn't the same as like being a face to face meeting you. Still, I don't know about you. But there is definitely a Zoom fatigue, where you've been on Zoom calls all day, and you just finish up and you're like, Oh, no I've got another one. But it's great. You have you have those people on Slack. And you've got people that you spend time with, even if it's like a virtual water cooler or something like that, where you can just sort of almost shoot the breeze and just chat it's like, almost as if it's like a chat room with some great people that you would never really come across unless you really went out and searched for it. So
Kirsty McIntosh 30:48
Yeah, I think that's very true as well. You don't you wouldn't normally come across the kind of people that we've that we come across within the army. It's not if it's if it's not your usual, your usual pool to swim in as they say. So I'm really glad it's been such a positive experience for you. I know that the tech army itself very grateful for the input that you've had, You do realise that of course you never leave, you know, you just you do go into the reserves. But we've got you full time for the time being correct. Well, listen, thank you very much for your time today, Josh, it's been great to talk to you. And I think that there's some great messages out there for existing volunteers and future volunteers to take encouragement to join the tech army.
Josh Havens 31:22
It's been a pleasure. Always, always a pleasure talking to you, Kirsty and I'm sure we'll be on future Zoom calls as well.
Kirsty McIntosh 31:28
No doubt. Thanks very much, Josh. Thank you. That's such a great story. Josh is lovely.
Graham Johnston 31:34
Yeah, it's really good. It's really heartwarming to hear these stories. And it's, it's amazing. I mean, I wish maybe I don't know how many podcasts we need to do to speak to everybody that's volunteered but over 1000 clearly, but great to hear the stories, isn't it? And so I believe Kirsty we've got another new feature this week. You've been busy and you've set up some one of our Scottish tech army volunteers, Wendy Stubbs to be able to give us a bit of a play out in terms of the credits for the podcast and also how to get in touch. So take it away, Wendy.
Wendy Stubbs 32:07
Our podcast music is the Whisky Kiss. Our logo is by Helen Davis at Porridge Design. If you'd like to know more about what we do and how to get involved you'll find us at www.scottishtecharmy.org or on LinkedIn and on Twitter @ScotTechArmy.